John Stearns
(989)297-3152 | jrstearns12@gmail.com
Work Experience
Hardware Coordinator
Frankenmuth School District — Frankenmuth, MI | June 2026 – Present
- Directly support 1,000+ students and staff with daily hardware and software issues.
- Worked with Aruba and LibreNMS to map devices and maintain network infrastructure.
- Assisted with maintaining accurate user identity and access information in Active Directory.
- Supervised vendor hardware deployment projects across district facilities.
Software Administrator
St. Lorenz School — Frankenmuth, MI | August 2023 – June 2026
- Directly supported 500+ students and staff with daily hardware and software issues.
- Enrolled and provisioned 100+ Macs and Chromebooks annually using JAMF and Google Admin Console.
- Automated macOS deployment workflows using custom scripting and application packaging.
- Advised school and church leadership on emerging technology integration.
- Maintained an active inventory database of 800+ endpoints within Web Help Desk (WHD).
Help Desk Associate
Dickinson Wright — Troy, MI | September 2020 – August 2023
- Provided technical support for 600+ staff via FreshService, phone, email, and on-site assistance.
- Coordinated and executed workstation replacements for 400+ systems across 6 national offices.
- Authored 30+ Knowledge Base (KB) articles to standardize IT procedures and assist end-users.
- Managed complex technical tasks requiring multi-departmental coordination.
Assistant Director of Security
Zehnder’s Splash Village — Frankenmuth, MI | June 2018 – September 2020
- Oversaw daily operations and scheduling for 10+ security personnel.
- Co-drafted emergency response protocols and operational safety procedures.
- Built an operations logging database using Microsoft Access and VBA.
- Developed and facilitated customer de-escalation training for non-security staff.
Education
BS, Criminal Justice
Saginaw Valley State University, Saginaw, MI | August 2016 - May 2020
- Focus in computer science
Skills
Programming: Python, SQL, Visual Basic
Business Intelligence: Tableau, Power BI
MDM: Google Admin, JAMF
IT Management: WHD, Freshdesk